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Analytics & Strategy
Fixing the Overload Problem at Work
A five-year study tests a new solution to employee overload and burnout.
Erin L. Kelly and Phyllis Moen
Organizational Structure
A Noble Purpose Alone Won’t Transform Your Company
Leadership behaviors that build trust, purpose, and energy bolster collaboration and engagement.
Rob Cross, Amy Edmondson, and Wendy Murphy
Innovation Strategy
How Vigilant Companies Gain an Edge in Turbulent Times
A systematic approach to identifying potential threats can help companies respond to disruption.
George S. Day and Paul J.H. Schoemaker
Organizational Behavior
Improving the Rhythm of Your Collaboration
Alternating between always-on connectivity and heads-down focus is essential for problem-solving.
Ethan Bernstein, Jesse Shore, and David Lazer
Analytics & Performance
Collaborate Smarter, Not Harder
Through analytics, companies can reduce the costs of collaboration — and reap its rewards.
Rob Cross, Thomas H. Davenport, and Peter Gray*
Developing Strategy
Creating Digital Offerings Customers Will Buy
Find the sweet spot between what digital technologies can deliver and what customers need.
Jeanne W. Ross, Cynthia M. Beath, and Martin Mocker
Customer Service
The Magic That Makes Customer Experiences Stick
The most memorable experiences are suffused with emotion — not extra features or value for money.
Stefan Thomke
Financial Management & Risk
Casting the Dark Web in a New Light
A value chain lens reveals a growing cybercrime ecosystem and new strategies for combating it.
Keman Huang, Michael Siegel, Keri Pearlson, and Stuart Madnick
Leading Change
People and Machines: Partners in Innovation
To adopt intelligent technologies, companies need to develop both the right tools and human capital.
Senén Barro and Thomas H. Davenport
Developing Strategy
Strategy For and With AI
AI can help you choose, measure, and prioritize the KPIs informing your strategy.
David Kiron and Michael Schrage
IT Strategy
Using AI to Enhance Business Operations
Five capabilities and four practices help companies generate business value from AI applications.
Monideepa Tarafdar, Cynthia M. Beath, and Jeanne W. Ross
Leadership Skills
Older and Wiser? How Management Style Varies With Age
As managers get older, they are more likely to work through others and focus on the big picture.
Julian Birkinshaw, James Manktelow, Vittorio D’Amato, Elena Tosca, and Francesca Macchi
Digital Business
Building Digital-Ready Culture in Traditional Organizations
Here’s a pragmatic framework for blending the best of the past with your ambitions for the future.
George Westerman, Deborah L. Soule, and Anand Eswaran
Leadership Skills
How Digital Leadership Is(n’t) Different
Leaders need a blend of traditional and new skills to steer their organizations into the future.
Gerald C. Kane, Anh Nguyen Phillips, Jonathan Copulsky, and Garth Andrus
Developing Strategy
A Structured Approach to Strategic Decisions
A rigorous process for navigating strategic decisions can mitigate errors and improve judgment.
Daniel Kahneman, Dan Lovallo, and Olivier Sibony
New Product Development
When Patients Become Innovators
Health care consumers are contributing their skills, money, and time to develop effective solutions.
Harold DeMonaco, Pedro Oliveira, Andrew Torrance, Christiana von Hippel, and Eric von Hippel
Big Data
What to Do When Industry Disruption Threatens Your Career
If your industry faces disruption, first diagnose the volatility. Then act preemptively to disrupt your own career.
Boris Groysberg, Whitney Johnson, and Eric Lin
Global Strategy
Understanding China’s Next Wave of Innovation
Thousands of emerging innovators in China pose a threat to established multinationals.
Mark J. Greeven, George S. Yip, and Wei Wei
Innovation Strategy
Grow Faster by Changing Your Innovation Narrative
To bolster innovation, use a growth-affirming innovation narrative supported by four proven levers.
George S. Day and Gregory P. Shea
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