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Over the past decade, Internet and Web technologies have remade the business world. E-business has dramatically changed how companies’ business processes are implemented and enhanced, altered industry structures, and shifted the balance of power between corporations and their suppliers and customers (both downstream partners and consumers).
Companies in every industry have had to evaluate the opportunities and threats presented by e-business. Although many “pure-play” or “born-on-the-Web” organizations have come into being, the economy still consists mostly of companies that were created well before the advent of e-business. For large and mature corporations, responding to these trends has been difficult. Even so, most e-business research has focused on new companies. From our academic research and work with various established, global corporations, we have developed a planning process that puts e-business into perspective and helps make it manageable. (See “About the Research.”)
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