Companies looking to social media for guidance in decision making should be wary of the “filter bubble” effect.
Gerald C. Kane
Social media is a tool that allows autistic workers to better express their unique abilities — and tech companies are taking notice.
Emily Concannon and Gerald C. Kane
Humanyze helps interpret social data so that businesses can identify the best collaborative practices of the most effective people.
Ben Waber (Humanyze), interviewed by Gerald C. Kane
For multinational companies, language barriers are a key obstacle to social business. Can a multilingual approach work?
Gerald C. Kane, Mohamed-Hedi Charki and Nabila Boukef
USAA’s Renee Horne describes the company’s efforts to make social tools an integral part of employee engagement.
Renee Horne (USAA), interviewed by Gerald C. (Jerry) Kane
An experiment in social networks shows that key knowledge can be transferred without employees realizing it.
Paul Leonardi (University of California, Santa Barbara), interviewed by David Kiron
Mitel’s social media policy encourages employees to use their “best judgment” in posting. Does it work?
Martyn Etherington (Mitel), interviewed by Gerald C. Kane
Social media environments challenge managers to think in nonlinear ways about their business.