Leading teams with complicated hierarchies of power demands both curiosity and humility.
Amy Edmondson, interviewed by Frieda Klotz
As smart technologies embed deeper into human processes, a more powerful form of collaboration is emerging.
Thomas W. Malone
Giving people extra time and resources can boost innovation — but only if you match your “slack strategy” to employee type.
Yasser Rahrovani, Alain Pinsonneault, and Robert D. Austin
Customers relationships evolve. Understanding how is the key to tailoring your CRM strategy.
Jonathan Z. Zhang, George F. Watson IV, and Robert W. Palmatier
Competitive speed and cheaper apps spell the end to requirements gathering and testing for new tech.