Digital
Analytics & Strategy In Times of Crisis, Digital Businesses Need to Think About ‘Technology Laggards’
Companies must think critically about how to address the issue of technology access and inequity throughout the COVID-19 crisis.
Lesley Chiou and Catherine Tucker
What’s New in Digital
Analytics & Strategy
In Times of Crisis, Digital Businesses Need to Think About ‘Technology Laggards’
Lesley Chiou and Catherine Tucker
Analytics & Strategy
AI, Robots, and Ethics in the Age of COVID-19
Ayanna Howard and Jason Borenstein
Analytics & Strategy
Growth Opportunities for Brands During the COVID-19 Crisis
Jonathan Knowles et al.
Digital Insights from MIT SMR
Analytics & Strategy
The Best of This Week
Supporting working parents, fighting Zoom fatigue, and redesigning work.
The MIT SMR Editors
Analytics & Strategy
Is China Taking the Lead in AI?
Assessments about China’s strengths in AI may be overblown.
Jeffrey Ding, interviewed by Frieda Klotz
Analytics & Strategy
AI’s Communication Upsides
New AI applications have immense potential to revolutionize communication and deepen human relationships.
Zoran Latinovic and Sharmila C. Chatterjee
Analytics & Strategy
Corporate Responsibility in the Digital Era
It’s time to merge sustainability and digitization, too often treated as separate concerns.
Michael Wade
Analytics & Strategy
5 Musts for Next-Gen Leaders
Digital technologies have given rise to these new leadership imperatives.
Amit S. Mukherjee
Analytics & Strategy
Now Is the Time to Reconnect With Your Dormant Social Network
Reviving and strengthening our social networks could make us more resilient both now and in the future.
Thomas Roulet and Ben Laker
Analytics & Strategy
Are You Managing Your Risks From Social Media?
Many organizations aren’t fully aware of or adequately minimizing the risks posed by social media.
David Houghton et al.
Analytics & Strategy
Newly Remote Workers Need Peer Coaching
When done right, these programs can help employees manage stress and remain engaged in their work.
Aaron Hurst
Customer Service
The Future of AI-Driven Customer Service
A webinar describes how to develop AI customer service chatbots that meet customer expectations.
P.V. Kannan and Allison Ryder
Analytics & Strategy
Digital Convenience Threatens Cybersecurity
Seamless connectivity dramatically increases convenience along with cyber risk.